Aug 02, 2017: Lanseria International Airport, a privately owned international airport in Johannesburg, South Africa is investing in SITA’s self-service technology that will add new convenience for passengers while offering enhanced common-use functionality for airlines. Using SITA’s self-service systems, passengers will now be able to quickly check-in and drop their bags before proceeding directly to the gate without having to visit a traditional check-in counter.
In a first for a South African airport, passengers who have checked-in online or on their mobile device can now tag and drop their bags in less than a minute using SITA’s Scan&Fly self bag-drop units. Scan&Fly’s plug-and-play design permits the bag-drop solution to be easily installed onto existing airport check-in desks, maximising terminal space while leveraging the speed of self-service.
Using SITA’s Airport iValidate, Lanseria International Airport will be able to verify automatically all types of boarding passes, including home-printed A4 and mobile boarding passes, increasing security and speeding up the check-in process for passengers.
Lanseria International Airport will roll out new baggage reconciliation technology from SITA, offering passengers with greater confidence that their baggage will arrive with them at their destination. It will help airlines using the airport to meet the terms with IATA’s Resolution 753, which requires that they track bags at chief points during the journey.
The airport is also upgrading its kiosks and desk infrastructure to use SITA’s cloud-based solution, eliminating the need for local servers. This infrastructure is important in providing greater flexibility for airlines operating from the airport by facilitating them to share common-use terminal equipment (CUTE) for check-in and boarding.
Gavin Sayce, chief operating officer of Lanseria International Airport, said, “Our passengers and airlines have always valued the ease of use when travelling through Lanseria International Airport. The investment in new technology – together with new infrastructure such as the multi-story parking we are building – is aimed at maximizing this convenience. We want this airport to remain the airport of choice for both airlines and their passengers.”
Maneesh Jaikrishna, Vice President Indian Subcontinent, Eastern & Southern Africa said, “Our research shows that an overwhelming number of passengers prefer to use technology rather than a human interaction when in the airport. They value the control and convenience that self-service options such as self-bag drop and mobile boarding provide. This is the case with Lanseria International Airport where passengers are accustomed to a smooth passage through the travel steps.”