Aug 24, 2017: SITA, a global air transport IT provider, Latam Airlines and Nuevo Pudahuel showcased Leo- a fully autonomous and self-propelling robot which looks after passengers’ baggage at Comodoro Arturo Merino Benitez Airport in Santiago, Chile.
This robot meets passengers as they arrive at the airport, checks them in, prints bag tags and takes their bags away for processing. Its obstacle avoidance technology helps it to move around a busy airport without bumping into people or things. It is the first step to automating the baggage process from the moment passengers drop their bags to when they collect them at their destination.
Gonzalo Trucco, airport manager, LATAM Airlines in Chile, said, “We are an innovative company that understands that the travel journey should be more autonomous and we are committed to the development of new technologies, such as our most recent on-board entertainment system and the mobile travel experience for our passengers. In this sense, exploiting the potential of robotics will drive an impact in the way we travel and this robot represents a great baggage management initiative.”
Nicolas Claude, general director, Nuevo Pudahuel, commented, “As the operator of Comodoro Arturo Merino Benítez Airport we are building the new international terminal 2020, which will increase annual capacity to more than 30 million passengers. This change not only strengthens our current operations but it also allows us to invite new airlines to join. In a year and a half, six new airlines have joined AMB and we are expecting more to do so. Within this framework, it is interesting to explore in collaboration with the various airport partners, all the technological innovations that could improve the passenger experience, such as ‘Leo’.”
Elbson Quadros, SITA VP, Latin America, said, “We are in constant contact with our customers, including both LATAM Airlines and Nuevo Pudahuel, about the latest innovative technologies that can improve and facilitate the passenger experience. Robotics, along with biometric identification and artificial intelligence, are changing the way airports will be designed in the future, making travel easier every step of the way and improving the passenger experience.”