October 16, 2017: Sikorsky, a Lockheed Martin Company launched its Next Generation Customer Portal for customers, offering an improved and more direct web-based location for all customer needs regarding maintenance and questions about their aircraft.
Owners, operators and directors of maintenance will continue to access www.sikorsky360.com via any computer or mobile tablet device. The improved site now includes the Sikorsky360 content library and the earlier Sikorsky customer portal, allowing a single-stop to access technical content, publications and notifications, view subscription-based services, order parts, make claims, check inventory, request a quote and view historical data in a single location. Customers can also report an Aircraft on Ground event, view e-notifications, request shipments or quickly search for parts.
Sikorsky team members are always available 24 hours a day, seven days a week through its refurbished customer service phone line.
"More than 2,500 customers utilize our customer portal on a daily basis. In a continuous effort to enhance our customer service, we've improved the Sikorsky360™ site, allowing for a more user-friendly experience and more efficient communication with customers," said Sikorsky's VP for Commercial Systems and Services, Dana Fiatarone. "With this new development, we will continue to simplify flight and be the clear choice for solutions that keep customers safely flying at a lower total cost."
Sikorsky also launched its NextGen HELOTRAC Maintenance Management System. This system is now more user-friendly and integrates with Sikorsky's offerings like Interactive Electronic Technical Manuals, maintenance planning, parts ordering and Health and Usage Monitoring. The enhanced system also provides additional fleet analytics and fleet management functionalities that can enhance S-92, S-76, S-70i and S-434 helicopter operator efficiency.