Sept 26, 2017: Honeywell is expanding its ability to unleash the power of the Connected Aircraft by increasing real-time, 24/7 technical support for GoDirect Cabin Connectivity customers at the GoDirect Service Center in Phoenix, Arizona. The new Connectivity Integration Lab provide global customers that have purchased connectivity services from Honeywell with around-the-clock assistance with new systems integration, real-time troubleshooting and technical support. Honeywell’s new lab is strategically located in the GoDirect Service Center alongside the network operations and GoDirect Flight Support Services teams to offer business jet operators with easy access to all the customer support they need.
Honeywell’s GoDirect Cabin Connectivity technical experts can offer real-time diagnosis and solutions for onboard connectivity issues, therefore lessening the workload for pilots and crew while in flight.
“Fliers today, especially passengers on a business jet, expect to have seamless connectivity on the ground and in the sky,” said Curt Gray, senior director, Connectivity Support, Honeywell Aerospace. “Business aviation pilots typically have to troubleshoot connectivity issues themselves when the system isn’t working, but now they can be freed up to focus on their primary mission of navigating the aircraft safely to its destination. Honeywell’s GoDirect support team goes above and beyond to provide that customer service from afar.”