October 10, 2017: Dassault Aviation, a subsidiary of Dassault Group is going on board on a motivated expansion of its global customer service network including new and expanded spare parts facilities and additional service centers, intended to further improve the quality and correctness of Falcon aftermarket support.
Dassault commences work on a vast new spares facility north of Paris, strategically positioned between Charles de Gaulle and Le Bourget airports that will enhance the speed and efficiency of spare parts shipments to Falcon customers throughout Europe, Africa, the Middle East and Asia replacing the existing facility at Le Bourget and complement a large spares complex in Teterboro, New Jersey.
"Optimizing the customer experience has always been our top priority at Dassault," said Jacques Chauvet, Senior VP Worldwide Customer Service. "Our ability to get spare parts out to customers as fast as possible has made us the industry standard."
The $50 million, 18,000 square meter facility will feature the most recent advancements in logistics and warehousing technologies, including a new spares management system designed to speed up parts dispatch and offer ample room for future expansion. The complex is due to enter service in late 2018.