October 10, 2017: Bombardier has launched the new Smart Services offering, its most competitive cost-per-flight hour service leveraging 30 years of the successful Smart Parts program to bring parts replacement cost protection and budget predictability to a whole new level of convenience and return on investment. Bombardier was first in the aviation industry to launch cost-per-flight-hour coverage on airframe system components with the Smart Parts program in 1986.
“We intentionally designed this offering to be fully flexible and bespoke based on feedback from our customers. The result offers the peace of mind of our Smart Parts program, with enhanced adaptability, customization, and fewer exclusions,” said Jean-Christophe Gallagher, VP and general manager, Customer Experience, Bombardier Business Aircraft. “The new Smart Services offering allows our customers to tailor their cost-per-flight hour program to their needs. It is another example of the unrivaled expertise, innovation and support we deliver as the OEM, helping our customers maintain their aircraft in a state of perpetual prime while maximizing their bottom line.”
The new Smart Services offering is available to both entry-into-service customers and all existing Bombardier business jet operators’ aircraft with up to 20 years of service.
Customers enrolled in the new Smart Services parts and service coverage benefit from the well-recognized Smart Parts program to choose from a range of additional coverage options on landing gear overhaul, cabin system components, scheduled labor, and unscheduled labor related to part removals from normal operation.